At ShabiNatural.com, we strive to ensure that our customers are completely satisfied with the products made from natural fabrics like hemp, cotton, silk, bamboo, and nettle. We understand that there may be occasions where you need to return or request a refund for a purchase. This policy outlines the terms and conditions of returns and refunds for products purchased from our website.

By purchasing products from ShabiNatural.com, you agree to the terms outlined in this policy.

1. Returns

1.1 Eligibility for Return.You may return a product if it is defective, damaged, or not as described on the website. Returns must be made within 5 days from the date of receipt of the item.

• The product must be unused and in the same condition as when you received it.
• The product must be in its original packaging with tags attached.
• Proof of purchase or order confirmation must be provided.

• Non-Returnable Items.Certain items are non-returnable, including:
  • Custom or personalized products.
  • Items that have been used, worn, or washed.
  • Sale or clearance items.
• Return Process.To initiate a return, please follow these steps:
  • Contact our customer support team at [email protected] within 3 days of receiving the product.
  • Provide your order number, product details, and the reason for the return.
  • Our team will guide you on how to return the item.

2. Refunds

2.1 Eligibility for Refund. Refunds will only be issued for products that meet the return criteria outlined above. We will process your refund once the returned item has been inspected and deemed eligible for a refund.

2.2 Refund Method. Refunds will be issued in the voucher, we provide refunds in the form of a voucher. This voucher can be used toward buying your next products.

3. Exchanges.Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, you will need to return the original item and place a new order.
4. Damaged or Incorrect Items.If you receive a product that is damaged, defective, or incorrect:

• Please contact us immediately within 7 days of receiving the item.
• We will arrange for a replacement or a full refund based on your preference.

5. Shipping Costs. For returns and exchanges:

• You will be responsible for the shipping costs of returning the item unless it is damaged, defective, or incorrect
• Original shipping charges are non-refundable,
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6. International Returns.For customers purchasing from outside Nepal

• Please note that you are responsible for any customs duties, taxes, or import fees that may apply to the return shipment.
• International return shipping costs are borne by the customer, except in the case of faulty or incorrect items.