Welcome to ShabiNatural.com, operated by Everest Himalayan handicraft industry. By using our website (the “Site”) and purchasing products from us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using the Site.

1. General Information

1.1 Company Details:The Site is operated by Everest Himalayan handicraft industry, a company registered in Nepal. Our registered office is located at Nakhu lalitpur-04 , Nepal.

1.2 Products Offered:We offer handmade products crafted from natural fibers such as hemp, cotton, silk, and nettle fabric, including scarves, clothing, and accessories. These products are made with care and attention to detail by skilled artisans in Nepal.

1.3 Eligibility:By accessing and using this Site, you confirm that you are at least 18 years old and capable of forming a binding contract under applicable law. If you are under 18, you may only use this Site with the supervision of a parent or legal guardian.

2. Account and Registration

2.1 Account Creation:To make a purchase, you must create an account on our Site. During registration, you will be required to provide accurate, current, and complete information about yourself as prompted by the registration form. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.2 Account Security:You agree to notify us immediately if you suspect any unauthorized use of your account or if your account security is compromised. We will not be responsible for any losses caused by unauthorized use of your account.

3. Orders and Payment

3.1 Order Confirmation:When you place an order, you will receive an order confirmation email acknowledging the receipt of your order. This email is only an acknowledgment and does not constitute an acceptance of your order. We reserve the right to cancel your order for reasons such as product availability or payment issues.

3.2 Payment Methods:We accept various payment methods, including credit/debit cards All payments are processed securely through third-party payment providers.

3.3 Pricing and Taxes:All prices listed on the Site are in usd and may be subject to change without notice. Sales tax or VAT will be added to your order total, if applicable, depending on your location.

4. Shipping and Delivery

4.1 Shipping Locations:We ship products internationally from Nepal. Shipping fees and delivery times will vary depending on the destination country.

4.2 Delivery Time:Delivery times are estimated and may vary depending on the shipping carrier, customs procedures, and other factors beyond our control. We will provide tracking information once your order has shipped.

4.3 Shipping Issues:If your order does not arrive within the estimated delivery time, please contact us for assistance. We will work to resolve any issues as quickly as possible.

4.4 Shipping: For international deliveries, all applicable taxes, VAT, customs duties, and shipping charges must be paid by the customer. These fees vary depending on the destination country’s regulations and policies. Customers are responsible for checking and covering any additional charges imposed by their local customs authorities.

5. Returns and Refunds

5.1 Returns:We accept returns within 3 days from the date of delivery. To initiate a return, please contact us at [email protected] with your order number and reason for the return. The product must be unused, in its original condition, and with the original packaging.

5.2 Refunds:Once we receive your returned item, we will inspect it and notify you about the status of your refund. If the return is approved, a refund will be processed to the original payment method.

5.3 Non-Refundable Items:Certain products such as custom-made or personalized items may not be eligible for returns or refunds unless defective.

6. Product Information

6.1 Product Descriptions:We strive to provide accurate product descriptions, including fabric, colors, and dimensions. However, due to variations in display settings and natural material differences, the actual product may vary slightly from the images and descriptions on the Site.

6.2 Availability:Our products are handmade, and as such, there may be limited availability. If a product is out of stock, we will notify you and offer alternatives or a full refund if the product cannot be restocked.

7. Intellectual Property

7.1 Ownership:All content on the Site, including text, images, graphics, logos, and product designs, are the property of Everest Himalayan handicraft industry and are protected by intellectual property laws. You may not use, copy, or distribute any content from the Site without prior written consent.

7.2 User Content:If you submit any reviews, comments, or other content to the Site, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display your content as part of our business operations.

8. Limitation of Liability

8.1 No Warranty:We do not guarantee the accuracy, completeness, or reliability of any content or services on the Site. The products are provided “as is” and we disclaim all warranties, whether express or implied, including but not limited to merchantability or fitness for a particular purpose.

8.2 Limitation of Liability:To the maximum extent permitted by law, Everest Himalayan handicraft industry will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Site or the products purchased from it.

9. Privacy and Data Protection

By using the Site, you agree to the collection and use of your personal information as described in our Privacy Policy. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable laws.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Nepal. Any disputes arising out of or in connection with these terms will be resolved in the competent courts of Nepal.

11. Changes to Terms and ConditionsWe reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated Date.By continuing to use the Site, you accept the modified Terms and Conditions.